Careers

Amy Strawn, Director of Human Resources

 

As the largest tourism industry employer in the Illinois Valley, Starved Rock Lodge is always looking for great people to help us make our guests’ stay the best it can possibly be.

Starved Rock Lodge has a variety of great career opportunities available in every facet of the hospitality industry for individuals who are friendly, hard-working, energetic, and dedicated. We are a full-service hotel and banquet facility with a cafe, gift shop, restaurant, concessions and lounge on property. Since we are a four-season resort, we offer full-time, seasonal and part-time employment. Whether you are looking for an entry-level hospitality job or simply want to enhance your professional skills, remember that there are always great opportunities just waiting for you at Starved Rock Lodge & Conference Center.


Employment Application Information

If you are a team player and want to share in our dedication to providing exceptional service, while at the same time enjoying the beauty and tranquility of the park environment, please review our current openings. We are always accepting applications and review those applications on an ongoing basis. We will contact you if you are a candidate for any of our available jobs. Please contact us to inquire on available opportunities. Starved Rock Lodge is an equal opportunity employer and supports a drug-free workplace.

With these these options, you can download, print, & mail, fax, or bring by your application.  

FULL APPLICATION (PDF)

FULL APPLICATION (DOC)

Email Completed Applications to Amy Strawnastrawn@starvedrocklodge.com

Mail Completed Applications to:
Human Resources at Starved Rock Lodge
Route 178 & Route 71
PO Box 570
Utica, IL 61373

FAX Completed Applications to:
Attention: Amy Strawn 815-220-7345

Current Openings

Director of Front Desk Operations

Director of Front Desk Operations

Starved Rock Lodge is now hiring an experienced manager to oversee the overall operations of our front desk. We are a full-service hotel and conference center with 90 hotel rooms and cabins. Qualified candidates must have a strong knowledge of front desk operations, demonstrated success in building strong teams, strong verbal and written communication skills and an understanding of the application of computer technology to hotel operations.

Responsibilities:

**Below is a list of some responsibilities, this is not intended to be an all inclusive list of responsibilities.

  • Ensure that quality and efficiency standards and processes are applied to front desk operations.
  • Monitor front desk operations manual and staff training. Seek continuous improvement in operations.
  • Administer the reservation and telephone systems and ensure staff is trained in their use.
  • Schedule staff for all shifts.
  • Receive reports from the Night Auditor on number of rooms sold and input that information into front-desk spreadsheet. Prepare reports on rooms sold by month, historical room reports, rooms sold for leisure travel vs. group sales and any other requested reports.
  • Prepare room forecasts, including graphical reports, for use by various members of management (President, GM, department managers).
  • Prepare annual budget for room revenue, expenses and payroll. Hold self and staff accountable for attainment of budgets and control of expenses.
  • Develop and implement plans for responsible utilization of all supplies and resources, including natural resources.
  • Work with Marketing and Operations Managers for website and social media sales, promotions, constant contacts, etc.
  • Work with Marketing and Activities Directors to create and implement hotel packages that are creative and economically beneficial to the organization.
  • Meet with other department managers to find ways of improving the guest experience and increasing hotel revenue and room stays.
  • Supervise the night audit process and verify that all data processed through the End of Day procedure is accurate.
  • Monitor 3rd party booking process. Research and make improvements and adjustments as needed.

We offer:
Flexible scheduling
401k with company match
Paid Vacations / Holidays
Health care package

Requirements:
2 years experience in managing a mid-sized hotel front desk operation

Strong customer service and communication skills
Knowledge of legal requirements, including HR and Safety
Experience with property management systems
Must be able to stand and walk for long periods of time
Must be able to work weekends, evenings and holidays

1st/2nd Shift Maintenance Worker

We are now hiring a customer service oriented Maintenance Worker for 1st and 2nd Shift.

Our Maintenance Department is responsible for various aspects of building and ground maintenance. This position provides general maintenance, janitorial and security services for the lodge. Qualified candidates must be able to handle the multiple demands of this position with demonstrated time management skills.

**Below is a list of some responsibilities, this is not intended to be an all inclusive list of responsibilities.

  • Observe and resolve maintenance issues throughout the Lodge or call in outside help as required.
  • Respond to security concerns expressed by staff, guests or activated alarms and obtain assistance as needed from local authorities.
  • Within reason ensure that guest maintenance emergencies and requests take precedence above other assigned work and are completed in a timely manner.
  • Ensure that grounds are properly maintained by collecting garbage, shoveling snow, mowing grass, and cleaning floors as needed.
  • Complete assigned work in a timely manner. Communicates any set backs or achievements.
  • Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers.

Qualifications:

  • Strong customer service and interpersonal communication skills
  • Demonstrated time management skills
  • Knowledge and skills in equipment and building maintenance operations
  • Practical knowledge of computers, tablets, televisions and DVD players

Requirements:
~ Flexibility and willingness to work weekends and holidays
~ Must be at least 18 years of age
~ Valid Driver’s License
~ Ability to walk and stand for long periods of time
~ Ability to lift up to 40lbs on a routine basis and 80lbs on a periodic basis

Food & Beverage Supervisor

Assist the Food and Beverage Managers with maintaining a customer service-driven Main Dining Room (MDR) and Back Door Lounge (BDL) operation.  In connection with and in the absence of Food and Beverage Managers, lead, motivate and inspire employees to deliver consistent high quality of product and service, as articulated in the Lodge mission statement.  Support an environment of continuous improvement in service quality by improving processes, scheduling appropriate staff levels, and encouraging communication between main dining room, kitchen, bar, sales and banquet departments. Handle multifaceted customer related tasks, strong planner and problem solver who readily adapts to change, works independently and with others with a “can do” attitude. Able to juggle multiple priorities and meet tight deadlines without compromising quality and always exceeding expectations. Provide timely, courteous and knowledgeable response to customer requests. Maintains levels of excellence in work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service. Establish and maintain strong relationships to gain support and achieve results.

Knowledge Requirements:

  • Expert knowledge of liquor, beer, wine and food, as well as lounge/bar operations. 
  • Thorough understanding of the application of computer technology, including Point of Sale systems.
  • Hands-on knowledge of the legal requirements for food and beverage operations, including human resources management, safety, hygiene.
  • Demonstrated success in building strong teams and motivating staff performance.
  • Strong customer service and interpersonal communication skills.
  • Demonstrated high level of organization and time management.

Experience:

  • Experience as a supervisor or manager, preferably at a resort or banquet facility.
  • Experience with purchasing supplies and controlling inventory.
  • Demonstrated success at managing people and delegating responsibility.
  • Demonstrated leadership skills and work ethic.
  • Approachable leadership style, team motivator, trainer.
  • Guest-focused and service-driven.
  • Strong desire for continued growth and learning.Must have passion for Food & Beverage, be a great communicator, and be able to recognize and develop talent!

Line Cook

We are now hiring cooks for our busy Main Dining Room and Back Door Lounge kitchen.
Our kitchen services both our Main Dining and Back Door Lounge for breakfast, lunch, and dinner. Our kitchen is a perfect for an individual with a desire to be part of a team and learn from some of the best in the industry. Qualified individuals must be passionate about food and willing to work hard to create an exceptional customer experience.

Qualifications:
~ Demonstrated success in a team environment.
~ Must have a sensitive palate and sense of smell, good eye for color and composition of food.
~ Demonstrated organization, planning and time management

Requirements:
~ Flexibility and willingness to work weekends and holidays
~ Must be at least 18 years of age
~ Ability to walk and stand for long periods of time
~ Ability to lift up to 25 lbs. on a periodic basis

Veranda Grill Cook

We are now hiring cooks for our busy outdoor Veranda Grill.  

Our Veranda Grill services Back Door Lounge and Veranda for lunch and dinner. This is a perfect position an individual with a desire to be part of a team and learn from some of the best in the industry. Qualified individuals must be passionate about food and willing to work hard to create an exceptional customer experience.

Qualfications:

~ Demonstrated success in a team environment.

~ Must have a sensitive palate and sense of smell, good eye for color and composition of food.

~ Demonstrated organization, planning and time management

Requirements:

  ~ Flexibility and willingness to work weekends and holidays

~ Must be at least 18 years of age

~ Ability to walk and stand for long periods of time

~ Ability to lift up to 25 lbs. on a periodic basis

Dishwasher

We are now hiring outgoing, customer service oriented dishwashers for our busy Kitchen operations. 

Support a customer service-driven dining room and back door lounge operations through providing assistance to kitchen staff with daily dishwashing and kitchen cleaning duties.

Qualifications: 

~ Ability to follow directions.

~ Demonstrated success in teamwork and customer service.

Requirements: 

~ Must be able to walk and stand for long periods of time.

~ Must be at least 16 years of age.

~ Must be willing to work weekends and evenings as needed.

Housekeeper

We are now hiring customer service oriented individuals for our Housekeeping operation.

Our housekeeping department is responsible for accommodating the needs of all lodge and inn guests through upholding quality cleanliness standards. Primary job duties include cleaning and refreshing lodge and inn guest rooms, maintaining the cleanliness of public areas, laundering of linens and towels, and overall customer service in Housekeeping. Qualified individuals must have time management skills, communication skills and the willingness to please guests.

Qualifications:
~ Strong customer service and communication skills
~ Time management skills
~ Knowledge of housekeeping operations helpful

Requirements:
~ Flexibility and willingness to work weekends and holidays
~ Ability to walk and stand for long periods of time
~ Ability to lift up to 20 lbs. on a periodic basis

Gift Shop Clerk

We are now hiring outgoing, customer service oriented clerks for our Starved Rock Gift Shop.

Our Gift Shop is located just off the Great Hall of the lodge with a selection of gifts, Souvenirs, and Clothing items and accessories. Qualified candidates should be able to assist customers in an efficient, courteous, and professional manner and should have an interest in the latest fashion trends.

Qualifications:

~ Strong customer service and communication skills a must!

~ A minimum of 1 year retail or related experience

~ High level of creativity

~ Highly organized individual with time management skills and the ability to work independently

Requirements: 

~ Flexibility and willingness to work weekends and holidays

~ Professional appearance

~ Ability to walk and stand for long periods of time

~ Ability to lift up to 25 lbs. on a periodic basis

Fudge and Ice Cream Maker

We are now hiring a Fudgemaker to prepare our homemade fudge and ice cream for our retail outlets. The Fudge maker mixes and cooks fudge and ice cream ingredients by following, modifying, or formulating recipes to produce quality and consistent fudge & other candied products.  This person must also be able to provide exceptional customer service and maintain positive relationships with customers and employees.

This is a part-time position with flexible working hours.

Responsibilities: **Below is a list of some responsibilities, this is not intended to be an all inclusive list of responsibilities.

  • Mix and cook fudge ingredients by following, modifying, or formulating recipes to produce quality and consistent fudge and other candied products.
  • Monitor the inventory of fudge and ice cream ingredients. Alert appropriate department supervisor to the needs of the department.
  • Keep abreast of trends in fudge and ice cream offerings and make suggestions on new items.
  • Achieve guest satisfaction through product and service quality.
  • Abide by service quality standards for retail and food operations in providing assistance to customers as needed.
  • Answer customer questions and be proactive in responding to their needs, in person and on the telephone as needed.
  • Ensure that assigned retail and food preparation areas are consistently attractive, clean, neat, orderly and hygienic.

Qualifications:

  • Flexibility and willingness to work weekends and holidays.
  • Strong customer service and interpersonal communication skills.
  • High level of creativity.
  • Demonstrated organization skills and time management.
  • Professional appearance.

Requirements:

  • Must be able to walk and stand for long periods of time.
  • Must be able to lift up to 25 lbs. on a periodic basis.
  • Must be able to operate a cash register and perform basic math calculations.

 

Trailheads Concession Clerk

We are now hiring outgoing, customer service oriented clerks for our Starved Rock Trailheads location.
Trailheads is a fun & fast paced food and beverage operation with a selection of gifts, fudge, and ice cream that is located in Starved Rock’s Visitor’s Center. Qualified candidates should be able to assist customers in an efficient, courteous, and professional manner.

Qualifications:
~ Strong customer service and communication skills
~ Highly organized individual with time management skills
~ Food and beverage experience a plus, but will train correct candidate

Requirements:
~ Flexibility and willingness to work weekends and holidays
~ Professional appearance
~ Ability to walk and stand for long periods of time
~ Ability to lift up to 25 lbs. on a periodic basis

Main Dining Room Host

We are now hiring hosts for customer service driven Main Dining Room operation.
Our Main Dining Room Hosts are responsible for accommodating the needs of all dining guests. Primary duties include seating guests, processing of dining reservations, responding to inquiries regarding the Lodge’s various services, and overall customer service at the Main Dining Room host stand. Qualified individuals must have excellent communication skills and the willingness to please guests.
Qualifications:
~ Strong customer service and communication skills a must!
~ Highly organized individual with ability to multitask and utilize time wisely
~ Basic-level computer knowledge
~ Analytical, detail oriented and strong problem solver
~ Restaurant experience a plus, but not necessary
Requirements:
~ Flexibility and willingness to work weekends and holidays
~ Must be at least 16 years of age
~ Ability to walk and stand for long periods of time
~ Ability to lift up to 25 lbs. on a periodic basis

Main Dining Room Server

We are now hiring outgoing, customer service oriented servers for our Main Dining Room.
Our Main Dining Room is a full service location serving guests for breakfast, lunch, and dinner shifts. This is a perfect fit for someone who is interest in being part of a team and is customer service driven. Flexible schedules are available. Qualified applicants must have prior food service experience.

Qualifications:
~ Strong customer service and communication skills
~ Highly organized individuals with time management skills
~ Food and beverage service experience

Requirements:
~ Flexibility and willingness to work weekends and holidays
~ Must be at least 18 years of age
~ Professional appearance
~ Ability to walk and stand for long periods of time
~ Ability to lift up to 25 lbs. on a periodic basis

Backdoor Lounge Server

We are now hiring seasonal veranda servers, with the possibility of long-term employment.
Our Back Door Lounge offers a fun and casual work environment with flexible schedules available. This position can be profitable for anyone interested in being part of a great team devoted to excellent customer service!

Qualifications:
~ Strong customer service & communication skills are a must!
~ Serving experience a plus, but we will train qualified candidates

Requirements:
~ Ability to work a flexible schedule, which includes days, nights, weekends, & holidays.
~ Must be at least 18 years of age.
~ Ability to walk and stand for long periods of time.

Busser

We are now hiring outgoing, customer service oriented bussers for our Elements Dining Room and Back Door Lounge operations.

Support a customer service-driven dining room and back door lounge operations through providing assistance to servers in keeping tables cleared and reset.  Qualified candidates should be able to interact with guests and respond to their needs promptly.

Qualifications:

~ Strong customer service and interpersonal communication skills.

~ Demonstrated good organization and time management skills.

~ Ability to follow directions.

~ Demonstrated success in teamwork and customer service.

Requirements:

~ Must be able to walk and stand for long periods of time.

~ Must be at least 16 years of age.

~ Must be willing to work weekends and evenings as needed.